Greenbaum goes on to say, “Our priority is getting clients to maximize the value of ActivePipe as quickly as possible. More than anything else, this comes down to effective and efficient onboarding.” For its part, Constellation Data Labs knows a thing or two about efficient onboarding. Constellation Data Labs ensured ActivePipe was up and running quickly, which in turn has allowed ActivePipe to onboard their own clients more efficiently. Open communication, paired with Constellation Data Lab’s responsiveness, kept the integration on schedule with minimal disruption. “Everything we were promised has been perfectly mirrored in what we’ve experienced post sales,” Greenbaum went on to say. ActivePipe and Constellation Data Labs know the value of partnerships. Together, their clients now have better data, photos, and ultimately better campaigns for their customers, all powered by the most reliable MLS data available. In 2020 Q2, ActivePipe expanded into new markets and increased its US sales by 30%.
Does ActivePipe have any advice on switching data partners?
David Greenbaum says that the most important thing is knowing exactly what will happen once the ink is dry. “We spoke with multiple respected vendors, and Constellation Data Labs took the time to understand our needs and create customized terms to meet them.” The expectation set during the sales process around feed turnaround times and data support have all been routinely met. This consistency has created trust and built what is sure to be a long-lasting relationship. Constellation Data Labs team has the expertise and the experience to back it up, with more than 20 years of experience providing MLS data services and numerous dedicated team members.
“During these difficult times, we asked ourselves how can we help our clients succeed?” said Greenbaum, “It came down to customer service. We ramped up support to meet a usage surge, continue to host top industry expert panels to make sure agents have the best knowledge available, and provide seamless integrations with the highest level of data integrity.”
Brokerages know digital marketing strategies are crucial as the world moves to more online interactions. Greenbaum says, “It’s not just about adapting for a crisis, but coming out better on the other side.”
Moving forward, virtual communication and interaction will be more important than ever. Reliable data, provided by a reliable data partner, is the foundation.